It’s a shame…we LOVE Wynn in Vegas, but will not come back to encore in Boston. Our check out was at 11 and we called down to extend it until 11:30 so we can eat on the premise and they told us NO. So, I booked her at a spa on newbury street and it was wonderful. That’s insane, considering you don’t have a pool and I wouldn’t get into a sauna or jacuzzi with covid still out there. I was going to schedule my daughter her first massage in your spa ($300 including tip) and I called to ask about just a visitor’s pass, to read while she was getting her treatment and they told me that it would be $99 additional. Offers nothing accept a casino and nice room….But don’t touch anything in it or you will be charged. You hotel nickel and dimes your customers. We went out for the day and when we returned, our things were touched and the room was cleaned. We were staying 2 nights and told the the front desk that we didn’t want our room cleaned (because of covid) and the told us that they would notify housekeeping. As I previously stated I am not a big gambler and I think it was a $10 hand, but what if it was a $500 hand? I am done with Encore.Ī 3, the room was clean, as it should have been. I asked the “supervisor “ who just shrugged her shoulders and said “the machine didn’t read the card, those are the rules”. Now to the tables I was playing a hand inside the room called “Dynasty Games” and was sitting (along with other players) on a hand of blackjack with a count of 20 and the dealer had a 4 showing and a message came across the screen that stated “malfunction” and refunded my play.

Encore offered me an upgrade on our next visit as stated “in the interest of regaining your confidence in the level of service normally provided at Encore”, what a joke. After not hearing back after a week I wrote back and received an email from guest relations, specifically Kirsten Blycher. After our stay I wrote guest relations about several issues that we had with our room, that include the drain being broken in the tub, circuit breaker continuously tripped in the bathroom, one of our card keys did not work, and a pile of trash that we noticed outside of the elevator that remained on top of a barrel for approximately 10 hours. After receiving an offer for a discounted room I decided to stay for a night along with my wife. I live locally so I often stop to meet a friend and play a little bit, I am not a big gambler but have always enjoyed the action and atmosphere.

I have been to this casino about a dozen times since it opened.

Encore casino chelsea ma